Course Overview

Main theories on the origins and evolution of conflicts in social, organisational, and international contexts.

Typologies of conflict, actors, interests, and underlying needs.

Analytical skills and critical thinking to identify power imbalances and cognitive biases.

Resolution models — negotiation, mediation, collaborative, and adjudicatory processes — assumptions, stages, and criteria for selection.

Introduction to reflective practice and the ethical parameters of intervention.

Emotional dynamics and intercultural communication in conflict processes.

Capacity building to map complex conflicts, select appropriate strategies, and assess their effects.