Learning outcomes of the curricular unit
At the end of 18 hours students will be able to:
- Demonstrate an understanding of the origins of online dispute resolution (ODR) and its relationship to alternative dispute resolution (ADR);
- Understand the application of technology in courts and the use of algorithms and artificial intelligence (AI) in dispute resolution;
- Identify several online dispute resolution (ODR) technologies and how they can be adapted to the practice of conflict resolution (ADR);
- Explore a wide range of contexts in which ODR is applied today;
- Practice using online tools in a negotiation context;
- Reflect on your personal behavior when online in order to improve your constructive communication skills and help others to do the same;
- Expand the use of technology in any profession that he or she will exercise;
- Identify how ODR relates to issues of culture and identity;
- Identify the ethical principles underlying the ODR.
Syllabus
Historical aspects of ODR (Online Dispute Resolution). ODR and Technology: email, web forums, instant messaging, chat rooms, videoconferencing, e-room technology, mobile telephony, artificial intelligence, open source technology. Blockchain considerationsç ODR and Communication: tools and communication impact of Information and Communication Technologies (ICT); Ethics and Standards in ODR; ODR and Culture; ODR Practice: the toolbox - ODR Checklist, elements of preparation for an online communication with the parties, online communication strategies using video, audio, text communication, specifics of online negotiation; ODR in today's world: ODR platforms, current courts and ODR. Examples of using ODR platforms in the public and private sector; ODR and conflict: suitability criteria for parties in conflict.
