Course Overview

Consolidation of critical thinking and analytical skills previously developed.

Reflective practice as a tool for continuous professional improvement.

Advanced conflict resolution techniques in both adversarial and collaborative contexts.

Intervention by neutral third parties: mediator, conciliator, facilitator, and arbitrator - roles, boundaries, and responsibilities.

Ethical and deontological standards applicable to professional practice.

Simulations, case studies, and practical exercises for the development of operational skills.